We hope you love your new purchase, but on the rare occasion it isn’t right we’ll be more than happy to give you a full refund or an exchange (This excludes items made, special orders, personalised or engraved items and Christopher Diggle Jewellers Gift Cards). Just make sure the item is unworn, in its original packaging and accompanied with proof of purchase (receipt or despatch invoice) and return the item to us within 30 days.
For hygiene reasons, unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been broken.
If you have any questions about our returns policy please contact our friendly Customer Care team.
To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:
- Contact our customer care team to begin the returns process
- Package your item up, ensuring the completed invoice is included in the parcel
- Take the item to the Post Office and ask for proof of postage
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
You can also call in to our store to return your item, where we will be happy to give you a refund, exchange or credit note.
Bespoke, Personalised & Special Orders
We are unable to offer exchanges or refunds on bespoke items, items that have been altered or personalised in any way or items not normally stocked by Christopher Diggle Jewellers but have been ordered specially at your request. Bespoke or specially ordered items may only be returned if the item is faulty or were supplied incorrectly. This does not affect your statutory rights.
Sale or Reduced Items
We do not offer the voluntary 30 days return policy for sale or reduced items. A refund will not normally be given unless the item is faulty. This does not affect your statutory rights.
Where a deposit has been paid on an item, if you decide you no longer wish to purchase it, or are unable, then your deposit(s) will be refunded as a credit note to spend in store.
We do not offer refunds if an insurance company has paid for your jewellery as the result of a claim unless the goods are faulty. Such a refund will be for the amount Christopher Diggle Jewellers received from your insurers and may require their prior approval.
We believe that our items are of the highest quality and will guarantee anything against manufacturing defects. On the rare occasion your item is faulty within one year of purchase, we would be delighted to undertake a free repair. Please note this excludes accidental damage, denting, pulled claws, chipped diamonds, malfunctioning watches which have received knocks and all similar problems which are not faults. We reserve the right to return any item to the relevant manufacturer for comment before offering an exchange or refund. These rights are additional to and do not detract from your statutory rights.
Watch Battery Replacement Guarantee
All watch battery replacments are accompanied by a 12 month guarantee. Please note this excludes accidental damage or if the watch is used in water with the winder out. Always make sure your winder is screwed or pushed in flush with the case before using in water.